Privacy Policy
Lokumu institute website is owned by LOKUMU (PTY) LTD, which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by Lokumu institute, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Lokumu institute website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
Personal information we collect:
When you visit the Lokumu institute, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.
Why do we process your data?
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via info@lokumuinstitute.com.
Your rights:
If you are a European resident, you have the following rights related to your personal data:
The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.
If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.
Links to other websites:
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.
Information security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info@lokumuinstitute.com.
Coaching Service "Services" Privacy and Legal Policy
Last Updated: 3.30.2025
1. Introduction
This Privacy and Legal Policy ("Policy") outlines the practices and procedures of Lokumu Institute ("we", "us", or "our") regarding the collection, use, disclosure, and protection of personal information, as well as the terms and conditions under which our coaching services ("Services") are provided. By using our Services, you agree to the terms of this Policy. If you do not agree with any of these terms, please do not use our Services.
2. Privacy Policy
2.1. Information We Collect
Personal Information: We may collect personal details including, but not limited to, your name, contact information (e.g., email address, phone number), and any other information you voluntarily provide during the registration, consultation, or coaching process.
Non-Personal Information: We may also collect non-identifying information such as browser type, device information, and usage patterns to improve our Services.
2.2. How We Use Your Information
Service Delivery: To provide and personalize our coaching sessions and related services.
Communication: To send important notices, updates, and marketing communications if you have consented to receive them.
Improvement: To analyze usage and trends to improve the overall experience for our clients.
Legal Obligations: To comply with legal obligations and protect our rights.
2.3. Disclosure of Information
Third Parties: We do not sell or rent your personal information to third parties. Your data may be shared with trusted service providers who assist us in operating our business, provided they agree to maintain confidentiality.
Legal Requirements: We may disclose your information if required to do so by law or if we believe that such action is necessary to protect our rights, comply with a judicial proceeding, or respond to a government request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
2.4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure.
2.5. Your Rights
Depending on your location, you may have rights regarding your personal data, including access, correction, or deletion. To exercise these rights, please contact us at info@lokumuinstitute.com
3. Confidentiality
As part of our commitment to your privacy, all communications and coaching sessions are strictly confidential. We take reasonable measures to protect the confidentiality of your information, except where disclosure is required by law or necessary for the protection of our rights.
4. Legal Disclaimer
Not a Substitute for Professional Advice: The information provided through our Services is for educational and coaching purposes only. It is not intended as a substitute for professional advice (medical, legal, financial, or otherwise). Always seek the advice of a qualified professional regarding any specific concerns you may have.
No Guarantee of Outcomes: While we strive to provide high-quality coaching, we do not guarantee any specific outcomes. Your progress depends on a variety of factors, including personal effort, commitment, and individual circumstances.
Limitation of Liability: To the maximum extent permitted by law, Lokumu Institute shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our Services. This includes, but is not limited to, any errors or omissions in the information provided, or any losses or damages incurred as a result of reliance on such information.
5. Terms of Use
Service Agreement: By engaging in our coaching services, you agree to abide by the terms outlined in this Policy, as well as any additional terms provided during your onboarding or via separate service agreements.
Modification of Terms: We reserve the right to modify or update this Policy at any time. Any changes will be communicated via our website and/or email, and your continued use of our Services signifies acceptance of those changes.
User Responsibilities: You agree to use our Services only for lawful purposes and in a manner that does not infringe on the rights of others.
6. Governing Law and Dispute Resolution
Governing Law: This Policy is governed by and construed in accordance with the laws of Soth Africa. Any disputes arising out of or related to this Policy shall be subject to the exclusive jurisdiction of the courts in South Africa
Dispute Resolution: In the event of a dispute, both parties agree to attempt to resolve the matter amicably before pursuing legal action. If a resolution cannot be reached, the dispute shall be resolved through mediation or arbitration, as agreed upon by both parties.
7. Contact Information
If you have any questions or concerns about this Privacy and Legal Policy or our practices, please contact us at:
LOKUMU (PTY) LTD
Email: info@lokumuinstitute.com
Phone: +27 82 312 6743
Location: Cape Town, South Africa